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Frequently Asked Questions

A: Upon placing your order, please allow up to 3 business days to have your order processed. One of our graphic designers will send you a mock up for your item prior to placing the item into production. Once you approve the design, your ordered item(s) and package(s) will be shipped out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our order Status page please email marcy@bluelionproducts.com or use the message us button on our website and we update you on the status of your order.

A: We ship our products to you from Fargo, ND. It will normally take around 14 business days to receive your completed order. Please contact us using the message us button on our site prior to ordering if you need your items delivered sooner than 14 days.

A: No. We only ship domestically in the United States.

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply email marcy@bluelionproducts.com or chat directly with us using the message us button and we'll get it addressed!

A:Refunds are not eligible for personalized items. If there is a problem with the quality of the product, please contact us to discuss the issue.

Typically, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with pictures at marcy@bluelionproducts.com. We will discuss return shipping for defective or damaged items.

Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ. Please contact us and we will get back to you as soon as possible. You can contact us at our contact page or send an to marcy@bluelionproducts.com or chat with us directly using the message us button on our website.